Recently eBay has made some major changes that will impact sellers greatly! You may have heard about some of these changes in the Spring Seller Update, but I had a chance to talk with an eBay employee yesterday, and she reinforced the fact that eBay is stepping up their protection for the sellers. I was very pleased to ask all of my questions about the update, and her responses were quite comforting. I thought it would be appropriate to outline the major Seller Protection updates.
For one, I am huge on international selling, but I have heard from many sellers that they have backed off because of negative feedback they would receive. Most of the time, if an international buyer left a negative feedback, it was because of the time it took to get through customs. Also, customers would complain that they had to pay for import tax. Normally I would have a quick notification in my listing to set this expectation, but eBay now says to remove it from our listings. eBay recommends removing all customs related messages from our listings because they now automatically add a customs notification message under shipping details on the item page for international transactions. This is good for us, because now, any negative feedback that is directed towards delay in customs or the import duties / brokerage fees will quilfy for Feedback removal. Gone are the international feedback fears!
Secondly, say a customer bought an item and never paid. Then they were brave enough to leave you a negative comment stating that they never got the item. How Dare They! It happens.. a lot! Some buyers are scammers, and they try to mess up your ratings just because they can. Well as of April 23rd, if a buyer does not pay then the feedback will be automatically removed. Of course, this is if you followed eBays criteria. First you have to require eBay checkout (duh), and you require an eBay approved electronic payment method (duh). Sorry scammers, no more free feedbacks .
Lastly, eBay has provided some best practices for an automatic 5-star DSR for communication:
- Provide buyers with all the relevant information they need in your listings.
- Process orders quickly – within 1 business day.
- Upload tracking information on all orders within one business day.
(Big Sigh of Relief) Now I feel better! These are some really great updates that eBay has made this year, and I am already starting to see the benefits play out in real life. Just remember to play by eBay’s rules, and they will protect you, the seller!
For more eBay tips and tricks, check out The Keys to a Successful eBay Business HERE
*I am still trying to figure out what is going on with the daily emails. I am hoping that it is fixed really really soon!