
Not to long ago, I was contacted by a new drop shipping company that offered me a chance to be one of the first sellers to sell their products on ebay. I usually tend to stay away from these types of companies unless they have unique enough products that were not being sold on ebay yet. While looking at their catalog, I was getting more and more excited. They offered some great products including some that I was already selling. I was in! I decided to give them a chance, and to start with just a few products. That’s where this nightmare started.
After working with this company for only one month, I now have 6 neutral and 5 negative feedbacks. This company promised that the items would be shipped out the next day after I submitted the order, but I’m sure you can guess what happened! They were not shipped out as promised, instead, they were shipped out days even a week later. In some cases, the products were coming from China even though I was told that everything would be shipped from the USA. My customers got extremely mad, and the complaints started to roll in. I am still quite upset about this whole process, but I have at least learned a lesson.
So what now? What do you do when drop shipping goes bad? Well I have already started this process since I’ve received 5 negative feedbacks. It all starts with customer service. I have reached out to 32 of my customers who have/are relying on this drop shipping company to deliver their product, and explained that their shipping will be delayed, and that I will refund their money if they’d like. Most of the customers stated that they do not want a refund. I figured that I should be proactive instead of reactive to this nightmare. Staying in constant communication with the customers is key.
For the customers who have already left me a negative feedback, I reached out to them and explained the situation. I again offered a refund, and I let them know that they could keep the product (It only cost me a few dollars). After making the offer, I used the “remove negative feedback” tool, and asked them to revised their feedback. You are only allowed a certain amount of these requests per year, and I now have ran out.
Moral of the story; don’t trust just anyone to ship out your products. Do the necessary research, check out customer reviews, and when all else fails – don’t rely on a drop shipper unless you are absolutely sure that they can meet your expectations!
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